Five ways to rebuild damaged trust
There are numerous ways to build trust. For example, creating a track record of success and acting ethically. However, no matter how hard we strive to build and maintain trust, there will come a time in which trust may become somewhat eroded. For instance, I’m sure we have all experienced a situation in which we were unable to follow through on a commitment. Even if the causes were outside of our control, there would likely still be somewhat of a negative impact on our trustworthiness.
Talent Management Magazine offered five ways to rebuild damaged trust.
[note color=”#B6D6F0″]- • Acknowledge: The success of the 12-step recovery process shows that the first thing that has to be done is acknowledge that a problem exists. Depending on its severity, a breach of trust can have difficult and emotional consequences that many leaders would rather avoid. Yet to begin the rebuilding process, leaders must acknowledge a situation exists and needs to be addressed.
- • Admit: Second, leaders have to admit their part in causing the breach of trust. They need to own up to their actions and take responsibility for whatever harm was caused. This is a crucial step that leaders shouldn’t overlook. Refusing to admit mistakes reflects negatively on a leader’s believability and can let a mistake in judgment turn into an indictment of character.
Other ways include:
- • Apologize
- • Assess
- • Agree
To learn more about rebuilding eroded trust, please see the original article at Talent Management Magazine.